Engage with your customers through user interviews
All plans include unlimited team members, data storage for 365 days and a 30-day Money Back Guarantee
Looking for Heatmaps, Recordings, and Surveys?
Visualize real user interaction and find out what they really think.
Basic
Get started with Engage essentials and run interviews with your own network.
€0/ forever
Up to 60 interviews/year
Get access to 5 interviews per month.
Get started with Engage essentials and run interviews with your own network.
Access to:
- 1 free interview from the Hotjar participant pool (incl. €20 compensation)One-time interview or user test recruiting from the Hotjar participant pool.
- Up to 5 interviews/month from your own networkGet access to 5 interviews per month.
- Up to 30-minute interviewIdeal for short user interviews and user testing simple defined features.
- 1 co-moderator/interviewInvite 1 team member per interview to join you as a moderator.
- 1 spectator/interviewInvite 1 team member per interview to quietly observe and assist with note-taking and highlighting insights.
- 2 weeks' recording retention
Plus
Engage for small teams, with more interviews and access to the Hotjar participant pool.
€350
€280/ month
Up to 180 interviews/year
Pay yearly to get instant access to 180 interviews. Pay monthly to get 15 interviews that reset every month.
Engage for small teams, with more interviews and access to the Hotjar participant pool.
Everything in Basic, and:
- Up to 60 interviews/year from the Hotjar participant poolPay yearly to get instant access to 60 interviews. Pay monthly to get 5 interviews that reset every month.
- Up to 120 interviews/year from your networkPay yearly to get instant access to 120 interviews. Pay monthly to get 10 interviews that reset every month.
- Up to 30-minute interviewsIdeal for short user interviews and user testing simple defined features
- Reward participants up to €50/interviewUser compensation is charged separately by the end of each month and comes with an 8% service fee.
- 1 co-moderator/interviewInvite 1 team member per interview to join you as a moderator.
- 1 spectator/interviewInvite 1 team member per interview to quietly observe and assist with note-taking and highlighting insights.
- 2 years' recording retention
most popular
Business
The best Engage plan for growing teams who regularly conduct user research.
€550
€440/ month
Up to 360 interviews/year
Pay yearly to get instant access to 360 interviews. Pay monthly to get 30 interviews that reset every month.
The best Engage plan for growing teams who regularly conduct user research.
Everything in Plus, and:
- Up to 120 interviews/year from the Hotjar participant poolPay yearly to get instant access to 120 interviews. Pay monthly to get 10 interviews that reset every month.
- Up to 240 interviews/year from your networkPay yearly to get instant access to 240 interviews. Pay monthly to get 20 interviews that reset every month.
- Up to 60-minute interviewsIdeal for longer user interviews and testing complex interfaces.
- Reward participants up to €100/interviewUser compensation is charged separately by the end of each month and comes with an 8% service fee.
- 2 co-moderators/interviewInvite up to 2 team members per interview to join you as moderators.
- 2 spectators/interviewInvite up to 2 team members per interview to quietly observe and assist with note-taking and highlighting insights.
Scale
Engage for experts, more and longer interviews and better collaboration.
Let's talk
Up to 720 interviews/year
Pay yearly to get instant access to 720 interviews. Pay monthly to get 60 interviews that reset every month.
Engage for experts, more and longer interviews and better collaboration.
Everything in Business, and:
- Up to 240 interviews/year from the Hotjar participant poolPay yearly to get instant access to 240 interviews. Pay monthly to get 20 interviews that reset every month.
- Up to 480 interviews/year from your networkPay yearly to get instant access to 480 interviews. Pay monthly to get 40 interviews that reset every month.
- Up to 120-minute interviewsIdeal for in-depth interviews and prototype testing.
- Reward participants up to €150/interviewUser compensation is charged separately by the end of each month and comes with an 8% service fee.
- 4 co-moderators/interviewInvite up to 4 team members per interview to join you as extra moderators.
- 10 spectators/interviewInvite up to 10 team members per interview to quietly observe and assist with note-taking and highlighting insights.
- Dedicated customer success managerGet specialized training and tailored onboarding from a dedicated Hotjar specialist
- SAML single sign-on (SSO)SAML SSO reduces security risks by providing a single authentication point
- Full access to every feature
All Engage plans include unlimited team members, and a 30-day money back guarantee.
By subscribing to any of our Engage plans you automatically get access to Observe and Ask Basic.
Have questions regarding the plans? Check our FAQs.
Not sure which plan is best for you?
Contact us to ask questions, and chat about your needs.
What's included?
See what you get in each product and its plans.
Engage
Interviews
Automate the recruitment, scheduling, and hosting of moderated user interviews
Scroll sideways to see all features
Basic
$0USD/forever
Plus
$350USD/month
Business
$550USD/month
Scale
Let's talk
Interviews per month from the Hotjar pool of 175,000+ participants
1 (one-time only)
5
10
20
Interviews per month from your network
5
10
20
40
Max. interview length
30 minutes
30 minutes
60 minutes
120 minutes
Recording retention
30 days
2 years
2 years
2 years
Additional moderators/interview
Invite team members to join your interviews as extra moderators.
1
1
2
4
Spectators/interview
Invite team members to quietly observe and assist with note-taking and highlighting insights.
1
1
2
10
Custom screener questions
Ensure the highest quality of insights with custom screening questions.
Automated transcriptions
Get instant, time-stamped transcripts of your interview recordings.
Transcriptions in 20 languages
Interview highlights
Highlight and share key insights from your interviews with your team.
Built-in video calling
Connect with users without ever leaving Hotjar using our built-in video calling.
Third-party video calling
Third-party video calling is only available when recruiting from the Hotjar participant pool. You can use an external video platform by simply adding your meeting link to your project.
Custom participant compensation
Participant compensation is only available when recruiting from the Hotjar participant pool. It is charged separately by the end of each month and comes with an 8% service fee.
Clip and download recording
Create quick clips of the most important parts of your interviews to easily share or download.
SAML Single Sign-On
SAML SSO reduces security risks by providing a single authentication point.